At Wallscape Framecraft, every memory deserves a perfect frame. Our return and claim policy lasts 15 days. If 15 days have passed since your purchase or delivery, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return or claim, your item must be unused, in the same condition that you received it, and in its original packaging along with proof of purchase.
15-Day Claim Window (Damaged & Wrong Products)
You can raise a claim or return request within 15 days of delivery strictly under the following circumstances:
Damaged Products: If the frame or item arrived broken, cracked, or damaged.
Wrong Product: If you received an incorrect design, size, or item compared to what you ordered.
Note: Please share clear photos or an unboxing video of the damaged or wrong product within 48 hours of delivery.
Exchanges & Quick Resolution via WhatsAppWe only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same piece, simply send your Order ID along with the issue details on our WhatsApp at +91 6376405500 (Click here to chat: Chat on WhatsApp).
Our working team will verify and provide you with a quick resolution and guidance on sending your item back to our store address: Wallscape Framecraft 903 Sector B Shreenath Puram,Kota, Rajasthan – 324010 Refunds Process Once your returned item is received, inspected, and approved, your refund will be processed and credited back to your original method of payment (bank account, UPI, or card) within 5–7 business days.
Need Help?For any questions or quick assistance, reach out to us: WhatsApp / Phone: +91 6376405500Email: Contact@wallscapeframecraft.com